Log in or via the "Login" section using your email address and password.

Your Personal Account gives you access to your current Points balance and your personal tier in the "Karat Ambassador" program.

Points are credited for each night stayed at the Hotel under Accrual Rates. The full list of such rates is set out in Appendix No. 1 to the Offer Agreement.

To earn Points, your booking must be made:

• through the Hotel's official website (must be logged into your Personal Account) under an Accrual Rate;
• or through the Reservations Department under an Accrual Rate;
• or through the Front Desk under an Accrual Rate.

The program offers 4 tiers, each unlocking new levels of comfort and exclusive opportunities.

• Member – the entry tier, available immediately upon registration. Accruals up to 199,999 RUB.
• Expert – the next tier, offering priority early check-in and complimentary late check-out. Accruals from 200,000 to 349,999 RUB.
• Ambassador – a tier for those who appreciate a personalized approach: room upgrades and a welcome amenity from the Hotel. Accruals from 350,000 to 499,999 RUB.
• Karat Ambassador – the highest tier in the program. All the benefits of the previous tiers, plus an upgrade to the Lux Karat category and maximum cashback. Accruals from 500,000 RUB.

Upon registration, you are assigned the Member tier. To move to the next level, you need to accumulate a certain amount on stays under Accrual Rates.

Thresholds for upgrading:

• To reach the Expert tier, you need to accumulate from 200,000 RUB.
• To reach the Ambassador tier, you need to accumulate from 350,000 RUB.
• To reach the Karat Ambassador tier, you need to accumulate from 500,000 RUB.

Once the threshold is reached, your status is upgraded automatically. Your new tier and all associated privileges will take effect during your next stay at the Hotel. Full program rules are available in the Offer Agreement.

Stay Points are credited automatically within 5 business days after check-out from the Hotel.

Crediting occurs only when all conditions are met: a booking under Accrual Rates, made directly through the Hotel, with the Loyalty Card number provided prior to check-out.

Points are valid for 24 months from the date they are credited. If there is no account activity during this period, Points are automatically cancelled.

Points can only be redeemed when booking online through the Hotel's official website.

It's simple:

• Log in to your Personal Account.
• Select your dates and room.
• On the final payment step, move the "Pay with Points" slider to the active position.
• The maximum discount using Points is 60% of the booking value.
• Pay the remaining amount using your preferred method (online or upon check-in).

Important: Points can only be redeemed under Redemption Rates – open and special rates. Corporate and group rates, as well as bookings through tour operators and third-party systems, are not eligible for Points redemption.

Points are credited within 5 business days after check-out. If they haven't appeared, please verify that:

• the booking was made under an Accrual Rate (see the list in Appendix No. 1 to the Agreement);.
• the booking was made directly through the Hotel (website, Reservations Department, or Front Desk);
• your Loyalty Card number was provided prior to check-out;
• the booking was not made through online aggregators, travel agencies, tour operators, or partners;
• the booking was not made under a corporate or group rate (if it was before July 10, 2026).

If all conditions are met and Points still haven't been credited, kindly submit a request via our contact form.